Contact & Support
We are a small operation. We read every message and we respond fast.
Email
Primary channel. Acknowledged within one business day, full reply within three.
Live chat
Available during operator hours (see below). Outside those hours, leaves a transcript that reaches the email inbox above.
Mailing address
[Legal Name]
[Registered mailing address]
[City, State/Province, Postcode]
[Country]
Use for formal notices and disputes only. Email is faster for everything else.
Operator hours
We operate as a sole proprietorship. Support is staffed by the operator personally, not a call centre.
| Days | Hours (local time) |
|---|
| Monday–Friday | 09:00 – 18:00 |
| Saturday | 10:00 – 14:00 |
| Sunday | Closed (urgent payment issues still acknowledged within 24h) |
Email is monitored outside operator hours; in-page chat is available best-effort.
What we can help with
- Payment & refund issues — receipt missing, duplicate charge, refund status, refund eligibility under our Refund Policy. Always include your order reference from the receipt email.
- Access issues — locked out, missing content, video playback problems. Include the email you enrolled with.
- Privacy & data requests — export, correction, or deletion of your data under our Privacy Policy. Email from the address associated with your enrollment so we can verify.
- Course content questions — clarifications on lessons, references for the citations we discuss, suggestions for future modules.
- Legal notices — DMCA, regulatory inquiries, formal complaints. Use the mailing address above or send to support@ with a subject line beginning
[LEGAL].
Before filing a chargeback — please email us first. If your request qualifies under our Refund Policy, we will issue the refund. Chargebacks impose processing fees on us that legitimate refunds do not, and they suspend your access pending resolution.
Response time targets
| Inquiry type | Acknowledgement | Substantive reply |
|---|
| Payment / refund | Within 1 business day | Within 3 business days |
| Access issues | Within 1 business day | Within 2 business days |
| Privacy rights requests | Within 1 business day | Within 30 days (per applicable law) |
| Course content questions | Within 2 business days | Within 5 business days |
| Legal notices | Within 2 business days | Per applicable law / counsel review |
What we are not
To set expectations honestly: we are not a 24/7 enterprise support desk. We are not a clinical practice. We are not a pharmacy. We are not a financial adviser. We do not provide personal training programs over email. We do not diagnose or treat conditions. See our Disclaimer for the full scope of what the Course is and is not.
Mailing address details
[Legal Name on file]
[Registered mailing address — street/PO Box]
[City, State/Province, Postcode]
[Country]
This address is on file with our payment processor (Square) as part of our verified merchant profile. It is the correct address for formal correspondence and legal notice.
← Back to course overview